Shipping & Returns

 

Delivery

Delivery is charged as priced on each order. We send your order on 2nd Class Delivery unless 1st Class delivery has been selected. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.

We will only deliver goods to the address on the order.

 

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. Please contact us if you would like a specific colour and we will check our stock to see if the request is possible.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

 

Returns

Any unwanted items must be sent back at the customer's expense in original packaging and condition. Please return the goods by post to:

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Tagzvondeni Kennels

Shipley Bridge Lane

Copthorne

Surrey

RH6 9TL

 

Or you can return to the shop during opening hours with proof of purchase.

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If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new re-saleable condition within 7 working days along with the original receipt.

We suggest for your own protection you use 1st class registered post.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.